Commonly Asked Questions



Can you help me find a roommate?
We provide a roommate matching service.

What happens if my roommate does not pay their rent?
You'll have an individual lease so you're never responsible for your roommate's rent - you'll only owe your portion of the rent.

May I have visitors?
Certainly, but you are responsible for their behavior. Overnight guests are welcome as long as all roommates agree and the guest is not living there regularly.

I am on financial aid, do you defer payment until I receive my aid?
You may defer your rental payment for a limited time. To do this you will need to provide a copy of your award letter, pay monthly co-payments during the deferment period and pay the remainder of the semester's rent upon receipt of aid.

Do you close for the Summer or during Holiday breaks?
We are open 12 months a year.

Can I pay my rent with a credit card?
We accept Visa, Mastercard and Discover for the payment of the Security Deposit, Lease Contract Processing Fee and Rental payments. We offer credit card payments through rentpayment.com. This credit card service will process your payment for an additional fee per transaction.

I have my own furniture; can I remove yours?
You are more than welcome to supplement our existing furniture package with personal items and furniture you feel would make your home more comfortable. You may not remove the furniture provided from the apartment.

I am arriving prior to the move-in date, can I move in early?
We will not be able to accommodate early arrivals and you will need to find alternate accommodations if you plan to arrive before the move-in date designated on the Lease Contract.

My roommate and I are different people and we do not really like each other. Can I be released from my lease?
Attending college and deciding to live in a student community often means living with a roommate. Roommates may have diverse experiences and may come from different cultures. Our management staff is trained at helping roommates work through concerns to negotiate resolutions to problems. We will try to relocate you to a different apartment/loft if one is available and you have truly tried to work out your differences with your current roommate. Unfortunately, space is not always available to offer relocation. You cannot be released from your contract with us for not liking your roommate.